FAQ

We specialize in serving serious hockey players of all levels worldwide (excluding Asia and some remote areas). Whether you’re a competitive athlete needing fast gear replacement before a big game or a recreational player looking for quality clearance deals, we’ve got you covered.

As hockey specialists with over 10 seasons of experience, we offer:

• Expert packaging for fragile equipment like sticks and bulky goalie gear
• Seasonally-aware processing times
• Hockey-focused delivery options to match your game schedule
• Curated selection of performance-enhancing gear

Our complete selection includes:

• Player gear: sticks, gloves, elbow pads, girdles, base layers
• Goalie equipment: chest protectors, blockers, goal sticks, skates
• Accessories and equipment bags
• Seasonal clearance items across hockey and lacrosse categories

Each product page includes detailed sizing charts. For goalie equipment, we recommend measuring your chest width and torso length. When in doubt, our protective gear runs true to standard hockey sizing – if you wear a Medium in most brands, order Medium with us.

We offer both! Look for our “Complete Sticks” category for ready-to-play options. Advanced players can customize their setup by purchasing separate Box Heads and Box Shafts.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Absolutely. We use industry-standard encryption for all transactions. We never store your full payment details on our servers.

For team or bulk orders (10+ items), please contact us at [email protected] for special pricing. Our clearance section already offers great deals on multiple items!

We ship globally except to Asia and some remote areas. Our warehouse is located in San Jose, California, allowing fast processing to North American and European hockey communities.

As players ourselves, we take special care with fragile equipment:

• Sticks are bubble-wrapped and shipped in reinforced cardboard tubes
• Goalie gear is packed with protective foam inserts
• All shipments include “Fragile” labeling

Contact us immediately at [email protected] if your order hasn’t yet processed (within 1-2 business days). We’ll do our best to accommodate your request.

We offer a 15-day return window from the delivery date. Items must be:

• Unused and in original condition
• In original packaging with all tags attached
• Accompanied by your order number

Email [email protected] with:

• Your order number
• Item(s) you’re returning
• Reason for return

We’ll provide return instructions within 24 business hours.

Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. In those cases, we’ll provide a prepaid return label.

No, you can check out as a guest. However, creating an account lets you:

• Track order history
• Save your shipping information
• Get early access to clearance sales

Click “Forgot Password” on the login page. You’ll receive an email with reset instructions within 5 minutes. Check your spam folder if you don’t see it.

Email us anytime at [email protected]. Our hockey-knowledgeable team typically responds within 24 business hours.

Yes, we’re hockey players too and understand seasonal rushes. During peak times (August-October and March-May):

• We add staff to maintain 1-2 day processing
• Weekend processing may be available
• Consider Express Shipping for tournament-critical gear

We update our clearance sections:

• Major updates after hockey seasons end (April and August)
• Weekly additions of overstock items
• Flash sales announced to newsletter subscribers